Support Services

Services

ICTSS provide a combination of telephone, on-site and remote access support to cost effectively maintain our clients systems .

Routine performance monitoring and administration can be provided remotely using system specific software. On those occasions where an issue cannot be resolved remotely, we will normally be on-site within four hours for server and business critical system issues and six hours for workstations and peripherals.

Support is charged at a pre-agreed cost (daily, hourly or monthly) we offer multi tiered support packages so please contact us for further details.

Even if you already have in-house IT support, with ICTSS as your preferred supplier, we can advise or assist for a one-off cost when you need an extra helping hand.

Email us now to discuss your needs – enquiries@ictss.com